Q. What happens if my engineering support units run out? Do I need to purchase another User Support License?
A. Once your engineering support units are exhausted you can simply recharge your current User Support License by purchasing additional units. You do not have to purchase another user support license. You can recharge your existing User Support License as often as you like during the period of subscription (1 year).

Q Will I still be getting technical support after my engineering support units are exhausted?
A. Yes, most definitely. You are entitled to full technical support during your subscription period of 1 year whether you have engineering support units available or not.

Q. What happens at the end of my 1 year user support subscription?
A. Your user support subscription is automatically terminated. However, you will still be entitled to receive the appropriate discounts should you wish to upgrade to a newer version of CandeCAD Pro in future. Also, you can purchase a new user support subscription for another year or receive both technical and engineering support on a per-incident basis.

Q. Can I transfer engineering support units over to the next year or to a new user support subscription?
A. No, unfortunately not. Once your user support subscription terminates one year after its date of activation, any remaining engineering support units (if any) are automatically terminated.