The Bronze Subscription is our entry level customer service plan designed for the experienced user of CandeCAD Pro.

WHO SHOULD CONSIDER A BRONZE SUBSCRIPTION?

You should consider a Bronze Subscription if you want unlimited access to technical support services but only limited access to engineering support services.

A Bronze Subscription provides a good introduction to the ClientAssist program, and may be a comfortable fit for all technicians and engineers, both experienced and inexperienced.

WHAT DOES THE BRONZE SUBSCRIPTION INCLUDE?

CandeCAD Pro and Help File CD
· Receive a CD containing the version of CandeCAD Pro and Help File of your downloaded program at an additional charge of $50.

New Versions and Maintenance Releases
· Notification by mail, e-mail or fax of new versions and maintenance releases of CandeCAD Pro.
· Access to download any new maintenance versions of CandeCAD Pro free
· Receive a CD containing the new software for an additional charge of $50 per release

Support Services
· Access to Technical Support Specialists for an unlimited number of Technical Support incidents.
· Access to Engineering Support Specialists for up to 1.5 hours (6 units at 15 minutes each) of engineering support per year. Minimum charge for engineering support is 1 unit.
· Guaranteed response within 48 hours upon receipt of the query

Subscription Fee
· One-Year Renewable Subscription: $ 425
· Recharge of Engineering Support : $ 25 per unit with a minimum recharge of 5 units ($ 125)