ClientAssist Silver Subscription

WHO SHOULD CONSIDER A SILVER SUBSCRIPTION?

You should consider a Silver Subscription if you need unlimited access to technical support services and high amount of access to engineering support services.

A Silver Subscription may be a comfortable fit for technicians and engineers, both experienced and inexperienced.

WHAT DOES THE SILVER SUBSCRIPTION INCLUDE?

CandeCAD Pro and Help File CD
· Receive a CD containing the version of CandeCAD Pro and Help File of your downloaded program at an additional charge of $25 per release

New Versions and Maintenance Releases
· Notification by mail, e-mail or fax of new versions and maintenance releases of CandeCAD Pro.
· Access to download any new maintenance versions of CandeCAD Pro free
· Receive a CD containing the new software for an additional charge of $25 per release

Support Services
· Access to Technical Support Specialists for an unlimited number of Technical Support incidents.
· Access to Engineering Support Specialists for up to 10 hours (40 units at 15 minutes each) of engineering support per year. Minimum charge for engineering support is 1 unit.
· Guaranteed response within 24 hours upon receipt of the query

Subscription Fee
· One-Year Renewable Subscription: $ 925
· Recharge of Engineering Support : $ 25 per unit with a minimum recharge of 5 units ($ 125)