WHO SHOULD CONSIDER USING PER-INCIDENT SUPPORT?

Because the implementation of new technology often results in a host of unexpected questions, and because subscriptions are cost effective and have strong value, Per-incident Support is not recommended for most users.

However, you may want to consider Per-Incident Support if you are proficient with technical and engineering issues, are experienced using CandeCAD Pro, and want to have access to technical and/or engineering support only in cases of emergencies. If you choose this option, you will not receive notification of new and maintenance releases of CandeCAD Pro,

Per-Incident Support is not a subscription. You will be charged on a per incident basis. Any fees you pay while using this option can not be applied toward the cost of a subscription.

WHAT IS COVERED BY PER-INCIDENT SUPPORT?

Technical and Engineering Services
· Access to Technical Support Specialists via fax and e-mail charged on a per-incident basis
· Access to Engineering Support Specialists via fax and e-mail charged on a per-incident basis
· Immediate response

Price
· Technical Incident: $75 per incident
· Engineering Incident: $225 per incident