Technical Support vs. Engineering Support

SSIS Marketing International understands that you encounter unexpected obstacles when working with new technology. Therefore, one emphasis of the ClientAssist Program is to provide you with access to qualified specialists who can answer your questions.

Support services are grouped into two main categories: Technical Support and Engineering Support. While all subscriptions have unlimited access to Technical Support, each subscription offers a different amount of access to Engineering Support.

Technical Support:

· Basic software problem solving and support
· Install / Uninstall
· Registration and activation
· Clarification of documentation
· Software features (mesh design, assign intelligence, conduct analysis, import results etc.)
· Explanation of warnings and errors
· Reporting and documenting runtime errors

Examples of topics that are not covered as Technical Support include, but are not limited to:

· Setup, installation and registration of unsupported software products
· Hardware support (network, workstation, memory etc.)
· General trouble shooting of CandeCAD Pro model

Engineering Support:

· General modelling questions and problems
· General troubleshooting of CandeCAD Pro model
· Assistance with application of engineering theory and modelling techniques
· Explanations of differences between various CandeCAD Pro model results

Examples of topics that are not covered as Engineering Support include, but are not limited to:

· Design and analysis of entire engineering system
· Specific engineering related decisions
· Conduct parametric studies and sensitivity analysis

For the design and analysis of entire engineering systems and specific engineering related decisions kindly consult our Consulting Services division.